General and Gift Card Terms & Conditions

General Terms & Conditions

Hooson & Stuttard Eye Care Limited – General and Gift Card Terms and Conditions

Hooson & Stuttard Eye Care Limited – General Terms and Conditions

These general terms and conditions apply to all services and products provided by Hooson & Stuttard Eye Care Limited (“we,” “us,” “our”), including the use of our Gift Cards. By accessing our services, purchasing products, visiting our store(s), or using a gift card, you agree to be bound by these terms and conditions.

1. General Information

1.1. Business Name and Registration:
Hooson & Stuttard Eye Care Limited (Company Registration No: 10293013) is a registered company in England and Wales. Our registered address is 46, Victoria Street, Littleborough, OL15 9DB.

1.2. Contact Details:

Phone: 01706 379783
Email: accounts@hoosonandstuttard.co.uk
Website: www.hoosonandstuttard.co.uk
Opening Hours: Mon, Tues, Thurs, Fri: 9am-13pm and 13pm-17pm, Weds: 9am-12 noon and Saturday 9am-12:30pm

2. Services and Products

2.1. Eye Examinations:
We offer comprehensive eye examinations for both adults and children, using the latest equipment to detect and diagnose eye conditions, including myopia, hyperopia, astigmatism, glaucoma, cataracts, and other health conditions that can affect vision.

2.2. Eyewear:
We supply a wide range of prescription glasses, sunglasses, and contact lenses, including frames, lenses, and accessories. All eyewear products are subject to availability, and prices may vary depending on the specifications and features of the selected products.

2.3. Contact Lenses:
We offer a range of contact lenses, including daily, bi-weekly, and monthly options. A valid prescription is required for all contact lens purchases, and we recommend a contact lens fitting for new users to ensure proper fit and comfort.

2.4. Other Services:
We also provide services such as dry eye assessments, eye health consultations, and other specialised optometry services. These services may be subject to additional fees, which will be disclosed at the time of booking.

3. Appointments and Cancellations

3.1. Booking an Appointment:
Appointments for eye exams and other services can be booked via our website, by phone, or in person at any of our clinics. We recommend booking an appointment in advance, especially for specialised services.

3.2. Appointment Fees:
Some services, such as eye examinations or consultations, may require payment at the time of booking or upon completion of the service. All fees will be communicated clearly to the customer in advance.

3.3. Cancellations and Rescheduling:
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may incur a cancellation fee or be charged the full appointment fee.

4. Payment

4.1. Payment Methods:
We accept various payment methods, including credit/debit cards, contactless payment, and cash. We also accept payments via third-party payment systems (e.g., PayPal, Apple Pay), where applicable.

4.2. Invoicing:
For certain services, such as contact lens prescriptions or advanced optometry services, an invoice may be issued. Payment is due in full by the due date specified on the invoice.

4.3. Insurance:
We accept some types of optical insurance, which may cover part or all of the cost of your eye exam or eyewear. Please confirm your insurance coverage with us before your appointment, as we cannot guarantee that all services will be covered.

5. Returns and Exchanges

5.1. Eyewear and Contact Lenses:
We want you to be satisfied with your purchase. If you are not completely happy with your eyewear or contact lenses, we offer a 30-day return policy for exchanges or refunds, provided the items are unused and in their original packaging. Customised or prescription items may be subject to different return policies.

5.2. Defective Goods:
If you believe your eyewear or contact lenses are defective or damaged, please contact us within 30 days of purchase. We will review the issue and offer a replacement or repair if the item is faulty. The item will be returned to the manufacturer or supplier for evaluation if necessary.

5.3. Non-returnable Items:
Certain products, such as contact lenses (once opened) or custom-made eyewear, may not be eligible for return, except in cases of fault or defect.

6. Prescription Requirements

6.1. Prescription for Eyewear:
A valid prescription is required for all eyewear purchases. If you are purchasing glasses or contact lenses, you must have a current prescription that is no more than two years old. If you are unsure about the validity of your prescription, we offer eye exams to provide an updated prescription.

6.2. Contact Lens Fitting:
For first-time contact lens wearers, we recommend a contact lens fitting to ensure proper fitting and comfort. A valid prescription is required to purchase contact lenses.

7. Data Protection and Privacy

7.1. Privacy Policy:
We take your privacy seriously and will not share your personal or health data with third parties without your consent, except where required by law. Please refer to our Privacy Policy for more information on how we collect, store, and use your data.

7.2. Consent to Communication:
By providing your contact details, you consent to receive marketing communications, updates on your prescription, appointment reminders, and other relevant information from Hooson & Stuttard Eye Care Limited. You can opt out of marketing communications at any time.

8. Liability and Limitations

8.1. Professional Advice:
While we strive to provide the best possible advice and recommendations regarding your eye health and vision care, it is important to understand that all medical advice and services are subject to professional judgment. Hooson & Stuttard Eye Care Limited is not liable for any health-related consequences arising from the use or misuse of eyewear or optometry products.

8.2. Liability for Services:
We are not responsible for any indirect or consequential loss arising from our services or products. Our total liability will be limited to the value of the product or service provided.

8.3. Limitations of Service:
We do not provide emergency eye care or treatment for eye injuries. If you require immediate medical attention for an eye injury or other urgent issue, please seek help from a hospital or emergency services.

9. Changes to Terms and Conditions

9.1. Updates to Terms:
Hooson & Stuttard Eye Care Limited reserves the right to amend, update, or modify these terms and conditions at any time. All changes will be published on our website and will apply to all services provided after the change date.

10. Governing Law

10.1. Jurisdiction:
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions regarding our general terms and conditions or to speak with a member of our team, please contact us:

Hooson & Stuttard Eye Care Limited
Phone: 01706 379783
Email: accounts@hoosonandstuttard.co.uk
Website: www.hoosonandstuttard.co.uk
Opening Hours: Mon, Tues, Thurs, Fri: 9am-13pm and 13pm-17pm, Weds: 9am-12 noon and Saturday 9am-12:30pm

Gift Card Terms and Conditions

The following terms and conditions apply to all gift cards issued by Hooson & Stuttard Eye Care Limited (“we,” “us,” “our”) for use at our clinics in the UK.

1. General Terms

1.1. Issuer:
The gift card is issued by Hooson & Stuttard Eye Care Limited (Company Registration No: 10293013), registered at 46, Victoria Street, Littleborough, OL15 9DB.

1.2. Gift Card Use:
The gift card can be used for products and services available at Hooson & Stuttard Eye Care Limited, including:

Eye examinations
Prescription glasses
Contact lenses
Sunglasses
Optical accessories
Other services provided by us.

1.3. Non-transferable:
Gift cards are non-transferable, cannot be sold, and are not redeemable for cash or any other form of credit, except where required by law.

2. Gift Card Redemption

2.1. Monetary Value:
Gift cards will be pre-loaded with a monetary value chosen at the time of purchase. They can be used for multiple transactions until the balance is exhausted.

2.2. Partial Redemption:
If the value of a transaction is less than the balance on the gift card, the remaining balance will stay on the card for future use.

2.3. Exclusions:
Some products or services may be excluded from gift card use, which will be clearly communicated at the point of sale.

3. Expiry and Validity

3.1. Expiry Date:
Gift cards have a validity period of 24 months from the date of issue. After this period, the gift card will expire, and any remaining balance will be forfeited.

4. Lost or Stolen Gift Cards

4.1. Responsibility:
Hooson & Stuttard Eye Care Limited is not responsible for lost, stolen, or damaged gift cards. Treat gift cards as cash.

4.2. Reporting:
If your gift card is lost or stolen, please contact us immediately. We will attempt to assist with replacing the card, but we cannot guarantee it.

5. Refunds and Returns

5.1. Refunds:
If items purchased with a gift card are returned, refunds will be credited back to the original gift card.

5.2. Non-refundable:
Gift cards are non-refundable, except where required by law.

6. Modifications to Terms

6.1. Amendments:
Hooson & Stuttard Eye Care Limited reserves the right to modify or amend these gift card terms and conditions at any time without notice.

By purchasing, using, or receiving a gift card, you agree to these gift card terms and conditions in addition to our general terms and conditions.